Privacy Policy

TailorMe Bespoke Studio (Pty) Ltd ("TailorMe", "we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights under the Protection of Personal Information Act 4 of 2013 (POPIA) and applicable data protection laws.

This policy applies to all interactions with TailorMe — including our website at tailorme.co.za, in-person consultations, and our social media channels on TikTok, Instagram, and Facebook.

We may collect the following categories of personal information:

• Identity data: name, surname, and title
• Contact data: phone number, email address, and physical address
• Measurement data: body measurements recorded for the purpose of tailoring garments
• Transaction data: payment details, order history, and deposit records
• Communication data: messages sent via WhatsApp, email, or our contact form
• Usage data: technical data about how you use our website, collected via cookies and analytics tools

We do not collect sensitive information such as race, religion, health data, or financial account credentials.

We use your personal information to:

• Process and fulfil your tailoring orders
• Schedule and manage appointments and consultations
• Communicate order updates, delivery timelines, and invoices
• Improve our website and service quality
• Send promotional communications where you have opted in
• Comply with legal and regulatory obligations

We process your data only where we have a lawful basis to do so: your consent, the performance of a contract with you, compliance with a legal obligation, or our legitimate business interests.

TailorMe uses the TikTok Content Posting API to publish marketing and brand content — including short-form videos showcasing our bespoke tailoring work — to our official TikTok account (@tailormeza).

What data is accessed via the TikTok API:

• Our own TailorMe TikTok account credentials (authenticated via OAuth 2.0)
• Video upload permissions (video.upload) to post content on behalf of our account

What we do not do:

• We do not collect, store, or process personal data of TikTok users
• We do not access followers' data, messages, or analytics
• We do not use the TikTok API to target, track, or profile individual users

The TikTok API integration is solely used for content posting automation. All posted content is original TailorMe marketing material. TikTok's own Privacy Policy governs how TikTok processes data on its platform.

TailorMe does not sell, rent, or trade your personal information. We may share data with:

• Service providers: trusted third parties who assist with payment processing, hosting, or logistics, under confidentiality agreements
• Legal authorities: where required by law or to protect our legal rights

Our website uses cookies and similar technologies to improve functionality and understand how visitors interact with the Site. These may include session cookies, preference cookies, and analytics trackers (such as Google Analytics).

You may disable cookies in your browser settings, though this may affect certain features of the Site.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Measurement records are retained for the duration of your client relationship and up to 3 years thereafter to accommodate future orders.

Under POPIA and applicable law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data where no legal obligation requires retention
• Object to processing of your data for marketing purposes
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact us at info@tailorme.co.za. We will respond within 30 days.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no transmission over the internet is completely secure, and we cannot guarantee absolute security.

Our services and website are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately.

We may update this Privacy Policy from time to time. The revised policy will be published on this page with an updated effective date. We encourage you to review this policy periodically.

For privacy-related enquiries, contact our responsible party: